SCF Playbook

online guide for a demand-driven business

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  • Operating a Demand-Driven Model
    • Organizational Structure
    • Funding
    • Programmatic Approach
    • Technology
    • Partnerships
    • Marketing
    • Metrics
    • Sustainability & Growth
You are here: Home / Creating a Demand-Driven Model / Step 1 – Assessment

Step 1 – Assessment

For organizations interested in either becoming more demand-driven or transforming into an intermediary, an important first step is to assess and baseline your current organizational model. In 2012, Accenture worked with Skills for America’s Future in a pro bono capacity to create a Demand-Driven Blueprint. Part of this blueprint was an evaluation tool for organizations to locate themselves on the demand-driven continuum and determine whether their model was more supply/candidate-driven or demand/business-driven.

  • Conducting a Demand-Driven Assessment

    The assessment is composed of two sets of criteria:

    Operational Key Performance Indicators (KPI): rate your organization’s success metrics. The criteria evaluate how effective your metrics are in measuring demand-driven criteria.
     
    Business Evidence: rate your organization’s business focus. The criteria evaluate how your organization’s goals/processes/policies are business-oriented.
     

    • For each set of criteria, determine where your organization fits along the continuum.
    • In the Rating column, determine the number (1-5, where 5 is highest –furthest to the right on the continuum). Use your best judgment on where your organization fits.
    • After you complete your ratings for each set of criteria, total your score at the bottom of each table.
    • On the scoring and evaluation slide, find your organization’s location on the grid by mapping your total score to the appropriate axis. A high score on both indicates a demand-driven organization.

    Use these criteria to rate your organization’s demand-driven focus. Operational KPI criteria measure how well your metrics for success are measuring demand-driven criteria. Rate your organization for each metric and total your score at the bottom.

     
  • Operational Key Performance Indicators (KPI)

  • Operational KPI Criteria

  • Rating

  • % of Jobs Identified before Training Takes Place


  • Staffing –How much of your staff understands businesses skill needs?


  • What percent of your revenue is WIA-based? (Goal = 50% or less WIA)


  • PlacementSuccess Rate –what is your placement rate (%)?
    Placement = # candidates in jobs/(# candidates in jobs + candidates still seeking jobs + candidates in training)


  • Retention Success Rate –what is your retention rate (%)?
    (retention = placed candidate still in job 90+ days)


  • What is the average salary of your placements?

  • Total Operational KPI Score:

  • Business Evidence

  • Business Evidence Criteria

  • Rating

  • How robust are the website offerings targeted toward businesses vs. candidates?


  • How is the marketing budget allocated? Are you using this budget to increase the number of business partnerships


  • How many of your training vendors modify curriculum based on business feedback?


  • How many business client relationships were identified before placing a trained candidate?
    Business clients: measured by formal agreements negotiated to provide skilled workers beforeidentifying or training candidates.


  • How much of your per candidate cost is recovered from the business client?


  • What is your business retention rate?
    (what percent of business clients come back for services in the future)


  • What percentage of your business clients contacted you?
    (versus you contacting them)

  • Total Business Evidence Score:

  • This field is for validation purposes and should be left unchanged.

Map your scores from each set of evaluation criteria on the axes below. A high score in both areas indicates a demand-driven organization. Use your evaluation to determine the best route to effect demand-driven change in your operations or business focus.

assessment-table3
Download the Assessment Worksheet PDF

 
Skills for Chicagoland's Future
191 N. Wacker Drive, Suite 1150
Chicago, IL 60606
312-906-7200
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