Step 1 – Assessment | SCF Playbook

For organizations interested in either becoming more demand-driven or transforming into an intermediary, an important first step is to assess and baseline your current organizational model. In 2012, Accenture worked with Skills for America’s Future in a pro bono capacity to create a Demand-Driven Blueprint. Part of this blueprint was an evaluation tool for organizations to locate themselves on the demand-driven continuum and determine whether their model was more supply/candidate-driven or demand/business-driven.

Conducting a Demand-Driven Assessment
The assessment is composed of two sets of criteria:
Operational Key Performance Indicators (KPI): rate your organization’s success metrics. The criteria evaluate how effective your metrics are in measuring demand-driven criteria.

Business Evidence: rate your organization’s business focus. The criteria evaluate how your organization’s goals/processes/policies are business-oriented.
- For each set of criteria, determine where your organization fits along the continuum.
- In the Rating column, determine the number (1-5, where 5 is highest –furthest to the right on the continuum). Use your best judgment on where your organization fits.
- After you complete your ratings for each set of criteria, total your score at the bottom of each table.
- On the scoring and evaluation slide, find your organization’s location on the grid by mapping your total score to the appropriate axis. A high score on both indicates a demand-driven organization.
Use these criteria to rate your organization’s demand-driven focus. Operational KPI criteria measure how well your metrics for success are measuring demand-driven criteria. Rate your organization for each metric and total your score at the bottom.
Operational Key Performance Indicators (KPI)
Operational KPI Criteria
Rating
% of Jobs Identified before Training Takes Place
Rating 1*
Staffing –How much of your staff understands businesses skill needs?
Rating 2*
What percent of your revenue is WIA-based? (Goal = 50% or less WIA)
Rating 3*
PlacementSuccess Rate –what is your placement rate (%)?
Placement = # candidates in jobs/(# candidates in jobs + candidates still seeking jobs + candidates in training)
Rating 4*
Retention Success Rate –what is your retention rate (%)?
(retention = placed candidate still in job 90+ days)
Rating 5*
What is the average salary of your placements?
Rating 6*
Total Operational KPI Score:
KPI Score
Business Evidence
Business Evidence Criteria
Rating
How robust are the website offerings targeted toward businesses vs. candidates?
Rating 7*
How is the marketing budget allocated? Are you using this budget to increase the number of business partnerships
Rating 8*
How many of your training vendors modify curriculum based on business feedback?
Rating 9*
How many business client relationships were identified before placing a trained candidate?
Business clients: measured by formal agreements negotiated to provide skilled workers beforeidentifying or training candidates.
Rating 10*
How much of your per candidate cost is recovered from the business client?
Rating 11*
What is your business retention rate?
(what percent of business clients come back for services in the future)
Rating 12*
What percentage of your business clients contacted you?
(versus you contacting them)
Rating 13*
Total Business Evidence Score:
Business Evidence Score
Comments
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Map your scores from each set of evaluation criteria on the axes below. A high score in both areas indicates a demand-driven organization. Use your evaluation to determine the best route to effect demand-driven change in your operations or business focus.

assessment-table3
Download the Assessment Worksheet PDF

Conducting a Demand-Driven Assessment

The assessment is composed of two sets of criteria:

Use these criteria to rate your organization’s demand-driven focus. Operational KPI criteria measure how well your metrics for success are measuring demand-driven criteria. Rate your organization for each metric and total your score at the bottom.

Operational Key Performance Indicators (KPI)

Operational KPI Criteria

Rating

% of Jobs Identified before Training Takes Place

Staffing –How much of your staff understands businesses skill needs?

What percent of your revenue is WIA-based? (Goal = 50% or less WIA)

PlacementSuccess Rate –what is your placement rate (%)? Placement = # candidates in jobs/(# candidates in jobs + candidates still seeking jobs + candidates in training)

Retention Success Rate –what is your retention rate (%)? (retention = placed candidate still in job 90+ days)

What is the average salary of your placements?

Total Operational KPI Score:

Business Evidence

Business Evidence Criteria

Rating

How robust are the website offerings targeted toward businesses vs. candidates?

How is the marketing budget allocated? Are you using this budget to increase the number of business partnerships

How many of your training vendors modify curriculum based on business feedback?

How many business client relationships were identified before placing a trained candidate? Business clients: measured by formal agreements negotiated to provide skilled workers beforeidentifying or training candidates.

How much of your per candidate cost is recovered from the business client?

What is your business retention rate? (what percent of business clients come back for services in the future)

What percentage of your business clients contacted you?(versus you contacting them)

Total Business Evidence Score:

Map your scores from each set of evaluation criteria on the axes below. A high score in both areas indicates a demand-driven organization. Use your evaluation to determine the best route to effect demand-driven change in your operations or business focus.

Skills for Chicagoland's Future

PlacementSuccess Rate –what is your placement rate (%)?
Placement = # candidates in jobs/(# candidates in jobs + candidates still seeking jobs + candidates in training)

Retention Success Rate –what is your retention rate (%)?
(retention = placed candidate still in job 90+ days)

How many business client relationships were identified before placing a trained candidate?
Business clients: measured by formal agreements negotiated to provide skilled workers beforeidentifying or training candidates.

What is your business retention rate?
(what percent of business clients come back for services in the future)

What percentage of your business clients contacted you?
(versus you contacting them)